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Support Engineer – LATAM

Latin America

About Distillery

Distillery Tech is committed to diversity and inclusion. We actively seek to cultivate a workforce that reflects the rich tapestry of perspectives, backgrounds, and experiences present in our society. In our recruitment efforts, we are dedicated to promoting equal opportunities for all candidates, regardless of race, ethnicity, gender, sexual orientation, disability, age, or any other dimension of diversity.

Distillery accelerates innovation through an unyielding approach to nearshore software development. The world’s most innovative technology teams choose Distillery to help accelerate strategic innovation, fill pressing technology gaps, and hit mission-critical deadlines. We support essential applications, mobile apps, websites, and eCommerce platforms through the placement of senior, strategic technical leaders and by deploying fully managed technology teams that work intimately alongside our clients’ in-house development teams. At Distillery, we’re not here to reinvent nearshore software development; we’re on a mission to perfect it.

 

About the Position

We are seeking a dedicated and detail-oriented Support Engineer to join our team. This role is critical in ensuring seamless operations and timely support for customers. The ideal candidate will demonstrate a strong technical background, exceptional problem-solving skills, and a proactive approach to maintaining and improving systems.

 

Responsibilities

  • Monitor and respond to emails, SIM tickets, and Slack alerts within one business day.

  • Update documentation and maintain existing data pipelines.

  • Create Jira tickets for issues and enhancements; support customers by debugging and resolving issues.

  • Improve alarm systems and approve access requests as needed.

  • Deprecate outdated systems and sync with other on-call support team members daily.

  • Merge pipelines, conduct code reviews, and host weekly support office hours for customers.

  • Address data quality, compliance, and security issues; assist in upgrading system versions.

  • During non-support periods, work on larger support fixes or assist with various project tasks.


Requirements

  • Proficiency in Python and AWS Lambda (essential).

  • Familiarity with tools such as Jira, Confluence, Quip, Slack, Airflow, CloudFormation/CDK, and AWS services (e.g., Redshift, Glue, Athena, DynamoDB, S3, EC2, CodePipeline).

  • Willingness and ability to adapt to a learning curve with internal tools.

  • Strong attention to detail and ability to prioritize tasks effectively.

  • Proactive problem-solving skills and the ability to work independently.

  • Experience in monitoring and maintaining alarm systems and access management processes.

  • Knowledge of best practices in data quality, compliance, and security.

  • Effective communication skills for daily team syncs and customer interactions.

  • Familiarity with system upgrades and deprecating outdated systems.

 

Why You’ll Like Working Here

  • The ability to work on and partner with multi-national teams that are committed to our core values: Unyielding Commitment, Relentless Pursuit, Courageous Ambition, and Authentic Connection.

  • A competitive compensation package for exceptional performers and a generous vacation package and benefits plan.

  • Remote working environment.

  • Professional and personal development opportunities.