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Support Engineer

LATAM

About Distillery

Distillery is a global technology consulting firm that partners with innovative companies to build high-quality software solutions. We specialize in assembling elite, distributed engineering teams that work closely with our clients to solve complex business challenges.

At Distillery, we value craftsmanship, ownership, and continuous learning. Our teams are empowered to make technical decisions, collaborate openly, and deliver real impact. We work with modern technologies, cloud-native architectures, and data-driven organizations across multiple industries. 


About the Role

We are looking for a Senior Support Engineer to join a consulting-style engagement with large enterprise clients.

In this role, you will provide advanced technical support while acting as a key bridge between technical teams and business stakeholders. You will troubleshoot complex issues using SQL and Azure, communicate directly with clients, and ensure high-quality support delivery in a fast-paced, client-facing environment.

This position is ideal for a senior professional who enjoys solving complex problems, working closely with clients, and delivering reliable, production-level support solutions.


Key Responsibilities

  • Provide advanced technical support for client systems and applications
  • Analyze, troubleshoot, and resolve complex issues using SQL and Azure
  • Investigate data-related issues and perform root cause analysis
  • Ensure timely resolution of incidents with a strong focus on quality
  • Communicate directly with clients to understand issues and provide solutions
  • Translate complex technical concepts into clear, non-technical language
  • Act as a trusted advisor for stakeholders in a client-facing environment
  • Maintain high levels of client satisfaction through effective communication
  • Collaborate with internal teams and client stakeholders in a consulting-style setup
  • Support system improvements, optimizations, and reliability initiatives
  • Contribute to best practices in support processes and issue resolution
  • Identify recurring issues and propose long-term solutions


Required Qualifications

  • Senior-level experience in Technical Support, Support Engineering, or similar roles
  • Experience supporting large enterprise clients
  • Background working in consulting or client-facing environments
  • Strong expertise in SQL (querying, troubleshooting, data analysis)
  • Hands-on experience with Microsoft Azure
  • Experience analyzing and resolving complex system and data issues
  • Advanced English proficiency (written and spoken)
  • Strong ability to explain technical concepts to non-technical audiences
  • Excellent communication and stakeholder management skills
  • Strong problem-solving mindset with a client-oriented approach


Why You Should Work at Distillery

  • Work in a consulting-style environment with high-impact enterprise clients
  • Be part of a culture that values ownership, collaboration, and craftsmanship
  • Solve complex, real-world technical challenges
  • Join a remote-first company that promotes continuous learning and growth