FIRESIDE CHATS ON STRATEGIC GROWTH
Join us for Episode 8 of Turbocharge Tomorrow as Kellie Romack of ServiceNow shares how modern digital leaders are balancing innovation, operational stability, and AI-driven transformation while keeping teams aligned, empowered, and ready for what’s next.
Episode #8: Innovate, Elevate, Transform: The Future of Work With Kellie Romack
Join us for the latest episode of Turbocharge Tomorrow, where host Ethan Cole, PhD, sits down with Kellie Romack, Chief Digital Information Officer at ServiceNow. With leadership experience spanning Walmart, Hilton, and ServiceNow, Kellie shares actionable insights on balancing innovation with operational stability, creating hyper-personalized digital experiences, and scaling AI and automation to drive real-world impact.
Episode Highlights:
In this episode, Kellie Romack breaks down how today’s IT and digital leaders can modernize without losing control of the fundamentals. She discusses balancing budgets, maximizing value with AI, and evolving IT operating models to support flexibility and rapid innovation. Kellie also explains what it means to create “freedom within the framework,” giving teams room to experiment while maintaining strong governance.
The conversation expands into the future of work and ServiceNow’s approach to AI and automation, including “Customer Zero,” scaling AI use cases for real productivity gains, and building role-specific AI experiences. Kellie reflects on pivotal moments from her leadership journey at Walmart and Hilton, and shares clear advice for digital leaders: embrace AI, stay close to the business, adopt a product mindset, and simplify collaboration to drive transformation that sticks.