Back

Client Sucess Partner – LATAM

Argentina

About Distillery

Distillery accelerates innovation through an unyielding approach to nearshore software development. The world’s most innovative technology teams choose Distillery to help accelerate strategic innovation, fill pressing technology gaps, and meet mission-critical deadlines. We support essential applications, mobile apps, websites, and eCommerce platforms by placing senior, strategic technical leaders and deploying fully managed technology teams that work closely alongside our clients’ in-house teams.

At Distillery, we’re not here to reinvent nearshore software development — we’re on a mission to perfect it. Distillery is committed to diversity and inclusion. We actively seek to cultivate a workforce that reflects a wide range of perspectives, backgrounds, and experiences, promoting equal opportunities for all candidates.


About the Position

We are looking for an experienced Client Success Partner to be responsible for managing client accounts to ensure retention, growth, and exceptional customer service. Builds relationships with key stakeholders to drive revenue and collaborates with internal teams to ensure seamless service delivery and strategic support. The ideal candidate brings a strong understanding of the IT industry, excellent communication skills, and a proactive, relationship-driven mindset.


Responsibilities

  • Serve as primary contact for clients, ensuring satisfaction and relationship management.
  • Manage ~$4M in annual revenue across existing and new accounts.
  • Oversee full account lifecycle: onboarding, support, retention, and growth.
  • Act as the point of contact (POC), which involves supporting the employees allocated or applying to an account.
  • Identify revenue opportunities, including upsells and cross-sells.
  • Collaborate with Sales, Recruitment, HR and Delivery teams to manage client relationships and risks on allocated people support.
  • Collect and analyze performance metrics and provide strategic recommendations.
  • Ensure compliance with contracts, internal platforms, governance, and staffing requirements.
  • Align Delivery personnel with client needs and resolve conflicts effectively.
  • Coordinate the whole allocation process in collaboration with the Recruiting team.


Requirements

  • Bachelor’s degree in Business, Marketing, or a related field.
  • 2+ years of experience in Account Management, Sales, Project Management, or similar roles.
  • Strong understanding of the IT industry, including technology stacks and Agile methodologies.
  • Proficiency with CRM tools and productivity suites such as Microsoft Office and Google Suite.
  • Strong English skills, both written and conversational (B2+ or higher).
  • Excellent communication and relationship-building skills.
  • Strong problem-solving, negotiation, and time-management abilities.
  • Proactive, detail-oriented, and highly collaborative mindset.
  • Ability to adapt quickly in a fast-paced, dynamic environment.


Nice To Have

  • Experience managing accounts within software development or IT services companies.
  • Background working with nearshore or distributed delivery teams.
  • Experience managing large or multi-stakeholder client accounts.
  • Data-driven approach to decision-making and performance analysis.


Why You'll Like Working Here

  • Join a global team committed to Distillery's core values: Unyielding Commitment, Relentless Pursuit, Courageous Ambition, and Authentic Connection.
  • 100% Remote Work: Enjoy the flexibility to work from anywhere while collaborating with a diverse, multinational team.
  • Competitive Compensation: Attractive salary in USD with a comprehensive benefits package.
  • Flexible Hours: Create a schedule that fits your lifestyle and priorities.
  • Home Office Setup: Receive all the hardware and software you need to succeed from home.
  • Innovative Workplace: Collaborate with top-tier global talent in a dynamic, multicultural environment.
  • Focus on Growth: Develop professionally and personally while making a meaningful impact in a team where your contributions truly matter.