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Support Engineer (SQL / Azure)

Latin America

About Distillery

Distillery Tech Inc accelerates innovation through an unyielding approach to nearshore software development. The world’s most innovative technology teams choose Distillery to help accelerate strategic innovation, fill a pressing technology gap, and hit mission-critical deadlines. We support essential applications, mobile apps, websites, and eCommerce platforms by placing senior, strategic technical leaders and deploying fully managed technology teams that work intimately alongside our client’s in-house development teams. At Distillery Tech Inc, we’re not here to reinvent nearshore software development, we’re on a mission to perfect it.

Distillery Tech Inc is committed to diversity and inclusion. We actively seek to cultivate a workforce that reflects the rich tapestry of perspectives, backgrounds, and experiences present in our society. Our recruitment efforts are dedicated to promoting equal opportunities for all candidates, regardless of race, ethnicity, gender, sexual orientation, disability, age, or any other dimension of diversity.



About the Position

Distillery is seeking a Senior Support Engineer (SQL / Azure) to join our team. In this role, you will be responsible for delivering high-quality technical support for enterprise-level systems while acting as a key bridge between technical teams and business stakeholders.

You will work closely with large enterprise clients in a consulting-style engagement, troubleshooting complex issues, analyzing data, and ensuring reliable system performance. This role requires a strong combination of technical expertise, problem-solving skills, and client-facing communication in a fast-paced production environment.



Responsibilities

  • Provide advanced technical support for enterprise client systems and applications
  • Analyze, troubleshoot, and resolve complex issues using SQL and Azure
  • Investigate data-related issues and perform root cause analysis
  • Ensure timely resolution of incidents with a strong focus on quality and reliability
  • Communicate directly with clients to understand issues and provide effective solutions
  • Translate complex technical concepts into clear, non-technical language for stakeholders
  • Act as a trusted technical advisor in a client-facing environment
  • Maintain high levels of client satisfaction through proactive communication and ownership
  • Collaborate with internal teams and client stakeholders in a consulting-style setup
  • Support system improvements, optimizations, and reliability initiatives
  • Contribute to best practices in support processes, monitoring, and issue resolution
  • Identify recurring issues and propose scalable, long-term solutions


Requirements

  • 5+ years of experience in Technical Support, Support Engineering, or similar roles
  • Proven experience supporting large enterprise clients
  • Experience working in consulting or client-facing environments
  • Strong expertise in SQL (querying, troubleshooting, and data analysis)
  • Hands-on experience with Microsoft Azure
  • Experience analyzing and resolving complex system and data-related issues
  • Advanced English proficiency (written and spoken)
  • Strong ability to communicate technical concepts to non-technical audiences
  • Excellent communication and stakeholder management skills
  • Strong problem-solving mindset with a client-oriented approach
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong commitment to delivering high-quality support and service


Nice To Have

  • Experience with monitoring and observability tools
  • Familiarity with incident management frameworks (e.g., ITIL)
  • Experience working with APIs and integrations
  • Background in data pipelines or ETL processes
  • Experience with scripting (Python, PowerShell, or similar)
  • Exposure to cloud cost optimization or performance tuning
  • Experience working in distributed or global teams


Why You'll Like Working Here

Join a global team committed to Distillery's core values: Unyielding Commitment, Relentless Pursuit, Courageous Ambition, and Authentic Connection.

  • 100% Remote Work: Enjoy the freedom to work from anywhere while collaborating with a diverse, multinational team.
  • Competitive Compensation: Generous and competitive package in USD, along with a comprehensive benefits plan.
  • Flexible Hours: Create a schedule that aligns with your life and priorities.
  • Home Office Setup: Receive all the hardware and software needed to succeed from home.
  • Innovative Workplace: Collaborate with the global Top 1% of talent in a multicultural and dynamic environment.
  • Focus on Growth: Pursue professional and personal development while contributing your unique talents to a team where you can truly shine.